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Interestingly, we began our life as the world’s very first pan-BPO standards body just around when the BPO industry itself was beginning to resolutely break out of the stranglehold of Contact Center domination and was wafting into money-short but talent-rich destinations in Asia, Eastern Europe, Latin America, and Africa. The nineties marked the rise of brave new economies and these emergent, but tremendously energetic BPO destinations appeared hungry for best-practices, benchmarks, and excellence models they could embrace and imbibe. BCI soon, became a cornerstone for BPOs and their employees. We leapt again over many quantums, when KPO rose royally on the firmament.
Like yesterday, we still remain the only one; widest-spectrum; pan-domain standards and credentialing body for the global BPO Service-Provider Industry.
Not surprisingly, our stakeholders today deem us as the life-blood of the other critical half of the Business Process Outsourcing (BPO) Industry – the BPO Service Providers. For this industry, we represent the first, the new, and state-of-the-art in credentialing and certification. We offer enterprise ability and professional human competence for organizations that make Business and Knowledge Process Outsourcing happen. |
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Rajiv Gupta
President & Global Business Head
BPO Certification Institute, Inc.
“If there’s any industry that needs to elevate and re-invent itself every day, it is BPO. At BCI, we are driven and consumed by the passion for empowering governments, organizations, and professionals of this giant industry with systems, standards, and benchmarks that make growing easier and surer to happen." |
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We lead the evolution and establishment of excellence and quality standards for enterprises as well as for professionals in the BPO Industry across the planet. We thrive in our continuous efforts to set new paradigms, which BPO companies adopt to improve their service delivery systems and performances. We work tirelessly to diffuse and propagate the most comprehensive sets of best practices and standards for human talent management within BPO enterprises. We are almost everywhere, where BPO throbs – across more than 30 countries. We live in the careers of more than 200000 BPO Professionals globally- Business Leaders, Functional Leaders, Managers, Team Leaders, Agents, and even young, greenhorn BPO talents.
And we will continue to breed another legion of a million and some new-age BPO Professionals by the turn of 2015 even as hundreds of BPO organizations graduate to following BCI standards of enterprise–level excellence.
Welcome to BPO Certification Institute.
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