Over the last one decade, BPO has evolved far beyond recognition and into a new era – where it has become a can’t-do-without partner of industries across the board. During this era, BCI, as the world’s only BPO-focused standards and credentialing organization, has kept in step with industry growth and development.

Notably, BCI has bred an entirely new genre of only-for-BPOs standards during these momentous 10 years – the HCMS (Human Competence Master Standards), SDMS (Service Delivery Master Standards) and TMMS (Talent Management Master Standards) – Bodies of Standards that have coined success rules for BPO service provider industry. As the world’s very first set of service-provider dedicated sets of standards/ benchmarks these standards continue to play increasingly critical roles in the growth and development of the global BPO industry.

The HCMS – standards for BPO professionals - for instance, today enunciates professional standards across 21 competence attributes and professional pre-requisites (and hence HCMS Release 3.1 under current circulation) and covers all six levels of BPO operatives and functionaries – from business & functional leaders and managers to team leaders, senior associates and fresh, young service associates and agents.

Likewise, the Service Delivery Master Standards (SDMS Release 1.3 under current circulation) has given BPO companies a sharp set of tools to resize and polish their operations and improve business across the board and helps BPOs optimize processes and practices along well-proven lines more conveniently. The third BCI standards set - the Talent Management Master Standards (TMMS Release 2.0 in current circulation) has consummately filled the long-standing gap of BPO’s own, dedicated set of standards. It addresses 10 critical strategic, process, and environment dimensions and prescribes standards across more than 150 parameters that impact metrics of Talent Management effectiveness in a typical BPO organization. Today, the BCI TMMS and SDMS are being implemented in leading BPO entities across the world.

To know more about BCI standards and how they impact a BPO’s competitiveness and overall business, please write at: standards@bpocertifications.com