Individuals

BCI offers the largest, pan-domain and the world’s only range of role-calibrated Credentialing and Certification programs for BPO professionals – based on the first, most comprehensive, and the only dedicated-to-BPO Human Competence Master Standards (HCMS Release 3.1) in the world. These credentials have been approved and are controlled by the BPO Professional Certification Council (BPCC) through its various charters.

BCI professional certifications are treated as qualification benchmarks for different BPO roles and positions and are deployed by BPO companies for hiring, promotion, and performance management. BCI’s fresher certifications have created a powerful new way to build the employability of youths in all major BPO countries and have also changed the way BPO Industry recruits entry-level talents.

BCI’s six sharply defined certification clusters are tailored for Business Leaders, Functional Leaders, Managers, Team Leaders, Senior Associates, and Fresh Talents. Several of world’s leading training companies have been appointed by BCI as authorized Certification Training Providers in more than 30 countries and these companies offer well-structured certification training through their centers across almost 300 locations worldwide.

To know more about BCI Certification Programs for BPO professionals, please write to: professional@bci.us.org



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