Who Should Get CBTS® Certified?
CBTS® is an unmatched global qualification for all young professionals working in team-based environments – especially in BPO companies and call centers – who desire to grow fast in their careers and become team leaders and supervisors sooner than later. The following have been benefitting the most over the last several years from the CBTS® qualification:
- Individuals who desire to leap into the bigger league of employers but who are currently working as supervisors or team leaders in small BPO companies and also in team-based, process-oriented work environment in other organizations.
- Individuals currently working in non-BPO environments as supervisors in departments like customer care, MIS, accounts processing, technical support, IT maintenance etc., but who now desire to work in large BPO organizations.
- Professionals already working as Team Leaders or supervisors and who now want an international qualification in Supervision or front-line leadership.