Become a CBTS‌® Certificant

a.  I have no other BCI Certification; how can I become a CBTS‌®

Attaining the CBTS‌® qualification as a new applicant is a simple five-step process:

  1. Become a Primary Member
    To become a primary user member simply apply for the desired certification on the BCI website and you will receive an application process email with link for registration portal.
  2. Register for CBTS‌®
    Complete the registration and payment process as instructed in the registration process email/communication sent to you in the step 1.
    arrow_block1.pngClick here to apply for CBTS‌® now!
  3. Train & Prepare for the CBTS‌® Certification Assessments
    Training is NOT a mandatory requirement for CBTS‌®. In certain countries, BCI offers the option of self-study, and in many others, you may be referred to train with a BCI Authorized Training Provider. You shall be duly informed about your options in the BCI email sent to you carrying your registration confirmation information.
  4. Take the CBTS‌® Certification Assessments
    You can take the CBTS‌® Certification Examination on the scheduled date and time – everything online! You can take the CBTS‌® examination minimum after 15 days of registration and should complete your examination maximum within 1 year from the date of registration. In addition to the online examination, you may have to make some assignment or documentary submissions as well.
    arrow_block1.pngClick here to review the Assessment Process for CBTS‌®!
  5. Certification Decision
    If you qualify all prescribed BCI norms on Knowledge and Competence Prerequisites and have completed your submissions, you become eligible for being considered for the award of the CBTS‌® credential. You can expect your CBTS‌® Credential Pack to reach you within 30-45 days from the date of declaration of the award decision.



b.  I hold the CCIS‌® / CBSS‌® / CFPS‌® / CTSS‌® qualification of BCI;       how do I become a CBTS‌®?

You just need to upgrade and it is easy. You can upgrade to CBTS‌® - Certified BPO Team-Lead Specialist – exactly TWO years after attaining your CCIS‌®/CBSS‌®/CFPS‌®/CTSS‌® Certification. A majority of CCIS‌®/CBSS‌®/CFPS‌®/CTSS‌® certificants choose to upgrade to CBTS‌® rather than recertify, because in two years, they have moved up in their careers to frontline lead or supervisory roles and the CBTS‌® suits such professionals best second year onwards. Upgrading to CBTS‌® is easy. There will be frequent reminder emails from BCI and from other BCI partners. You simply have to click the links mentioned in these communications, or log into your BCI account and register for your upgrade to CBTS‌®. Please click on the links below to know more.

When can you Upgrade to CBTS‌® from CCIS‌® / CBSS‌® / CFPS‌® / CTSS‌®

The best time to apply for an upgrade to CBTS‌® is exactly 2 years after attaining your CCIS‌®/CBSS‌®/CFPS‌®/CTSS‌® credential. In fact, most CCIS‌®/CBSS‌®/CFPS‌®/CTSS‌® certificants choose to upgrade to CBTS‌® instead of recertifying for CCIS‌®/CBSS‌®/CFPS‌®/CTSS‌® when their CCIS‌®/CBSS‌®/CFPS‌®/CTSS‌® is two months away from expiry. However, do pay attention to various upgrade offers and schemes frequently emailed to you by BCI. You may actually save a lot on upgrade voucher costs.

If you have already recertified for CCIS‌®/CBSS‌®/CFPS‌®/CTSS‌® once, then an upgrade to CBTS‌® is the only option, because BCI does not allow a second recertification for CCIS‌®/CBSS‌®/CFPS‌®/CTSS‌®. In that case, if your upgrade application is NOT received by BCI till two weeks before the expiry of your CCIS‌®/CBSS‌®/CFPS‌®/CTSS‌® certification, your upgrade request will be only processed as a fresh CBTS‌® application and you will have to pay the applicable full CBTS‌® fee.

How to Upgrade from CCIS‌® / CBSS‌® / CFPS‌® / CTSS‌®

Upgrading from CCIS‌®/CBSS‌®/CFPS‌®/CTSS‌® is a simple 3-step process:

  1. Register for CBTS‌® through the upgrade link
    You can enroll for your upgrade directly with BCI on one of the BCI portals or take the assistance of the training provider with whom you prepared for your CCIS‌®/CBSS‌®/CFPS‌®/CTSS‌® certification or from any of the authorized BCI training providers nearest to you. Once you register and pay the required fee, you will receive the CBTS‌® upgrade Voucher and all other relevant information about your training and assessments etc., through email including the details of your upgrade application. You will directly qualify for the CBTS‌® upgrade after completing the upgrade formalities as mentioned in Step 2 below. Indeed, do remember to enroll early if you want to enjoy the fee benefit!
    arrow_block1.png Click here to apply for an Upgrade to CBTS‌®!
  2. Complete Upgrade requirements
    Once you have applied for an upgrade to CBTS‌®, you are required to complete the following BCI-prescribed formalities after logging into your account:

    • Submission of your latest Curriculum Vitae in the format available on the CBTS‌® application section of the BCI portal.
    • Submit the Online Team Supervision Career Report documenting key aspects of your learnings and achievements since attaining the CCIS‌®/CBSS‌®/CFPS‌®/CTSS‌® certification as instructed.
    • Take the CBTS‌® Upgrade examination. This examination contains only TWO sections as against the four sections of the standard CBTS‌® Certification examination, which non-CCIS‌®/CBSS‌®/CFPS‌®/CTSS‌® applicants are required to take. You can schedule your examination by choosing online a particular date and time combination from the BCI Examination Schedule available in the examination section.
  3. Get the Certification Decision
    If you qualify all prescribed BCI norms on Knowledge and Competence Prerequisites and have completed your submissions, you become eligible for being considered for the award of the CBTS‌® credential. You can expect your CBTS® Credential Pack to reach you within 30-45 days from the date of declaration of the award decision.
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