Certified Technical Support Specialist (CTSS‌)

™The CTSS‌ Certification proves your fitness for handling challenging roles in technical support and IT helpdesk in top tier mobile phone companies; computer & appliance makers; software companies; electronics firms and IT services companies etc.

  • Join the League
    of the Extraordinary.

  • To become a
    Certified Technical Support Specialist

    Apply for CTSS

The applications/registrations for this program based on HCMS21 Release 3.1 have closed for now and shall re-open on November 20, 2013 based on the updated Knowledge & Competence Pre-requisites under HCMS21 Release 3.5.
Please submit your preliminary application now for the January 2013 examination. Please note that you will be required to make payments only after the formal acceptance of your application.

IMPORTANT: All the CTSS‌™ registered students (15th October 2013 and before) can take special examinations in Jan/Feb 2014 at BCI authorized assessment centers. Please note that BCI will be conducting CTSS‌™ examination based on HCMS21 Release 3.5 ONLY from March 2014 onwards.

What Jobs can CTSS‌™ prepare you for?

  • IT customer service for large tech-support companies
  • Technical support help desks of large technology companies
  • Internal Service support functions in large organizations

Percentage of professionals from various industry segments choosing CTSS‌™

Percentage of professionals from various verticals choosing CTSS‌™


CTSS‌™ Assessment Snapshots

CTSS‌™ Logo

Based on the updated Knowledge & Competence Pre-requisites under HCMS21 Release 3.5.

Exam Code : CD0-001
Maximum Marks : 500
Passing score : 70%
Languages : English (Soon also in: French, Spanish, Chinese & Arabic)
Assessment Component
1. CTSS‌™ Domain Knowledge Assessment
No. of Questions: 75
Lenth of Test: 90 Minutes
2. Referee Feedback Reports
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