Become a CCIS™ Certificant
a. I am a CCIP™; how to become a CCIS™?
You just need to upgrade and it is easy. You can upgrade to CCIS™ - Certified Customer Interaction Specialist – six months after attaining your CCIP™ Certification. A majority of CCIP™ certificants choose to upgrade to CCIS™ rather than recertify, because the CCIP™ credential is actually valid and relevant most in the first year of an agent’s career and the CCIS™ suits professionals more second year onwards of their career. Upgrading to CCIS™ is easy. There will be frequent reminder emails from BCI and from other BCI partners and you simply have to click the links mentioned in these communications, or log into your BCI account and register for your upgrade to CCIS™. Please click on the links below to know more.
When can you Upgrade to CCIS™ from CCIP™
The best time to apply for an upgrade to CCIS™ is exactly six months after attaining your CCIP™ credential. In fact, most CCIP™ certificants choose to upgrade to CCIS™ instead of recertifying for CCIP™ when their CCIP™ is two months away from expiry. However, do pay attention to various upgrade offers and schemes frequently emailed to you by BCI. You may actually save a lot on upgrade voucher costs.
If you have already recertified for CCIP™ once, then an upgrade to CCIS™ is the only option, because BCI does not allow a second recertification for CCIP™. In that case, if your upgrade application is NOT received by BCI till two weeks before the expiry of your CCIP™ certification, your upgrade request will be only processed as a fresh CCIS™ application and you will have to pay the applicable full CCIS™ fee.
How to Upgrade from CCIP™
Upgrading from CCIP™ is a simple 3-step process
- Register for CCIS™ through the Upgrade Link
You can enroll for your upgrade directly with BCI on one of the BCI portals or take the assistance of any of the authorized BCI training providers nearest to you. Once you register and pay the required fee, you will receive the CCIS™ upgrade Voucher and all other relevant information about your training and assessments etc., through email including the details of your upgrade application. You will qualify for the CCIS™ upgrade after completing the upgrade formalities as mentioned in Step 2 below. Indeed, do remember to enroll early if you want to enjoy the fee benefit!
Click here to apply for an Upgrade to CCIS™!
- Complete Upgrade Requirements
Once you have applied for an upgrade to CCIS™, you are required to complete the following BCI-prescribed formalities after logging into your account:
- Submission of your latest Curriculum Vitae in the format available on the CCIS™ application section of the BCI portal.
- Get the Online Customer Interaction Experience Career Report documenting key aspects of your learnings and achievements since attaining the CCIP™ certification as instructed.
- Take the CCIS™ Upgrade examination. This examination contains only TWO sections as against the four sections of the standard CCIS™ Certification examination, which non-CCIP™ applicants are required to take. You can schedule your examination by choosing online a particular date and time combination from the BCI Examination Schedule available in the examination section.
- Get the Certification Decision
You are there now. If you qualify all prescribed BCI norms on Knowledge and Competence Prerequisites and all required submissions are complete, you become eligible for the award of the CCIS™ credential and you can expect your CCIS™ Credential Pack to reach you within 30-35 days from the date of award.
b. I have no other BCI Certification; how can I become a CCIS™
Attaining the CCIS™ qualification as a new applicant is a simple five-step process:
- Become a Primary Member
To become a primary user member simply apply for the desired certification on the BCI website and you will receive an application process email with link for registration portal.
- Register for CCIS™
Complete the registration and payment process as instructed in the registration process email/communication sent to you in the step 1.
Click here to apply for CCIS™ now!
- Train & Prepare for the CCIS™ Certification Assessments
Training is NOT a mandatory requirement for CCIS™. In certain countries, BCI offers the option of self-study, and in many others, you may be referred to train with a BCI Authorized Training Provider. You shall be duly informed about your options in the BCI email sent to you carrying your registration confirmation information.
- Take the CCIS™ Certification Assessments
You can take the CCIS™ Certification Examination on the scheduled date and time – everything online! You can take the CCIS™ examination minimum after 15 days of registration and should complete your examination maximum within 1 year from the date of registration. In addition to the online examination, you may have to make some assignment or documentary submissions as well.
Click here to review the Assessment Process for CCIS™!
- Certification Decision
If you qualify all prescribed BCI norms on Knowledge and Competence Prerequisites and have completed your submissions, you become eligible for being considered for the award of the CCIS™ credential. You can expect your CCIS™ Credential Pack to reach you within 30-45 days from the date of declaration of the award decision.