Who Should Get CBMT‌® Certified?

CBMT‌® is an unmatched global qualification for all trainers handling skills development and talent transformation in organizations that offer process-based, workforce-dominant services solutions to their internal and external clients – especially in BPO companies and call centers – and those, who desire to grow fast in their training careers. The following have been benefitting the most over the last several years from the CBMT‌® qualification:

  • Freelance trainers who intend to develop expertise for the BPO services industry.
  • Individuals already working in BPO outfits and call centers as team leaders or senior agents, and who have been handling process training and believe they can opt for a career in training.
  • Individuals who desire to leap into the bigger league of employers but who are currently working as trainers in small BPO companies or in team-based, process-oriented work environment in other types of organizations.
  • Individuals currently working in non-BPO environments as trainers or skill developers but who now desire to join the training function in large BPO organizations. BCI receives a high number of CBMT‌® applications from African and Asian professionals working in manufacturing, construction, telecom, banking, insurance, retail and IT services industries and who now wish to make a lateral entry into the BPO industry.
  • Professionals already working as trainers in large, stable organizations – particularly BPO outfits - and who now want an international qualification in training delivery to further their career growth.
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