CBTM® Candidacy Requirements
Candidacy requirements define the parameters on the basis of which an applicant shall be evaluated fit for applying for a particular BCI certification. Candidacy requirements will vary across certifications.
Applicants for CBTM® should have a decent exposure to computer-use and hold either or a combination of the following qualifications:
- MBA or a Professional degree/diploma in human resource management/psychology or certifications like those from TMI, HRCI, ASTD, CIPD etc. or any other equivalent qualification in training from internationally recognized institutions.
- Individuals holding CBTS®/CBMT® credentials from BCI can also apply for the CBTM® program.
Professional / Work Requirements
Applicants who come from non-BPO backgrounds,
are required to have minimum SEVEN years of supervisory experience in the HR/people/personnel/workforce/manpower departments/functions in organizations across verticals (business/social sectors).
For applicants who have a BPO or a call center background,
the minimum prescribed work experience requirement is 5 years of which a minimum of three years should be in the supervisory roles in one or a combination of HR sub-functions in recognized BPO organizations, collection centers, call centers or customer support outfits.
For applicants who have the BCI CBTS®/CBMT® certification,
the minimum prescribed work experience requirement is 5 years of which a minimum of 2 years after the CBTS® award should be in senior supervisory or team-lead roles in one or a combination of HR sub-functions in recognized BPO organizations, collection centers, call centers or customer support outfits.
An applicant should have ideally completed minimum 23 years of age at the time of applying for CBTM®. There is no upper age bar, however for any BCI certification program.
BCI is free to demand documentary proofs to verify the eligibility as stated above from an applicant and reserves the rights to reject the candidacy of an applicant at any point of time during the application process in the event it is found that the applicant has supplied false information in his/her application form.