Who Should Get CBOM® Certified?
CBOM® is an unmatched global qualification for all professionals managing service-delivery teams and leading an entire service-horizontal for their client – especially in BPO companies and call centers – and who desire to grow fast in their careers as Operations Managers. The following have been benefitting the most over the last several years from the CBOM® qualification:
- Individuals who desire to leap into the bigger league of employers but who are currently working as Operations Managers in small BPO companies or in team-based, process-oriented work environment in other types of organizations.
- Individuals currently working in non-BPO environments as Operations Managers in departments like customer care, MIS, accounts processing, technical support, IT maintenance etc., but who now desire to join the middle management in large BPO organizations.
- Professionals already working as Operations Managers and who now want an international qualification in Operations Management to further their career growth. BCI receives a high number of CBOM® applications from African professionals working in telecom, banking, insurance, retail and IT services industries and who now wish to make a lateral entry into the BPO industry.