Certified BPO Operations Manager (CBOM)

CBOM™ program is designed for senior professionals in BPO service operations whose wish is to grow in their careers and handle more challenging role of managing operations of a large BPO organization.

  • Your Professional Excellence, Hallmarked.

  • To become a
    Certified BPO Operations Manager

    Apply for CBOM™

The applications/registrations for this program based on HCMS21 Release 3.1 have closed for now and shall re-open on December 15, 2013 based on the updated Knowledge & Competence Pre-requisites under HCMS21 Release 3.5.
Please submit your preliminary application now for the February 2013 examination. Please note that you will be required to make payments only after the formal acceptance of your application.

IMPORTANT: All the CBOM™ registered students (15th October 2013 and before) can take special examinations in Jan/Feb 2014 at BCI authorized assessment centers. Please note that BCI will be conducting CBOM™ examination based on HCMS21 Release 3.5 ONLY from March 2014 onwards.

CBOM™ Assessment Snapshots

CBOM™ Logo

Based on the updated Knowledge & Competence Pre-requisites under HCMS21 Release 3.5.

Exam Code : CD0-001
Maximum Marks : 700
Passing score : 70%
Languages : English (Soon also in: French, Spanish, Chinese & Arabic)
Assessment Component No. of Questions Length of Test
1. CBOM™ Domain Knowledge Assessment 75 90 Minutes
2. Keyboarding Skills - 15 Minutes
3. Computing & Internet-related Operations 25 20 Minutes
4. Language Structure, Vocabulary & Comprehension 60 40 Minutes
5. Verbal Language Skills - 30 Minutes
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