CBOM® Candidacy Requirements
Candidacy requirements define the parameters on the basis of which an applicant shall be evaluated fit for applying for a particular BCI certification. Candidacy requirements will vary across certifications.
Applicants for CBOM® should have a decent exposure to computer-use and have at least completed 14 years of formal education at the time of applying for CBOM®. In fact, in many Asian and African countries, applicants with an undergraduate degree or those who are just graduating out of the university have often proven to be better prepared for harnessing their CBOM® qualification - than their counterparts who are yet to go to university or college.
Professional / Work Requirements
Applicants who come from non-BPO backgrounds,
are required to have minimum SEVEN years of supervisory or assistant managerial experience in the operations/service delivery departments of recognized organizations in banking, insurance, retailing, telecommunications, information technology, travel, hospitality, transportation and public utility services.
For applicants who have a BPO or a call center background,
the minimum prescribed work experience requirement is 5 years of which a minimum of THREE years should be in the supervisory roles in one or a combination of operations management sub-functions in recognized BPO organizations, collection centers, call centers or customer support outfits.
For applicants who have the BCI CBTS® certification,
the minimum prescribed work experience requirement is 3 years of which, a minimum of 2 years after the CBTS® award should be in senior supervisory or team-lead roles in one or a combination of operations management sub-functions in recognized BPO organizations, collection centers, call centers or customer support outfits.
Ideally, an applicant should have completed minimum 23 years of age at the time of applying for CBOM®. There is no upper age bar, however for any BCI certification program.
BCI is free to demand documentary proofs for the above from an applicant and reserves the rights to reject the candidacy of an applicant at any point of time during the application process in the event it is found that the applicant has supplied false information in his/her application form.