CBOM® Assessment Structure & Plan

As prescribed under HCMS21, Release 3.5, 2012.

Components of CBOM‌® Assessment Policy for first-time BCI Registrants

Assessment Category Final Assessment Component Maximum Marks
A1 CBOM‌® Online Assessment 300
M1 Management Assignment Report/Dissertation 200
R1 Referee Feedback Reports 200
TOTAL 700

Important Note:

  1. To complete their eligibility for CBOM‌® Award consideration by BCI, all CBOM‌® registrants have to furnish Referee Reports.
  2. Referee Reports are feedbacks from the Registrant’s senior/supervisor/managers on areas like Registrant’s work performance, professional competence and ethics.
  3. Referee Reports are to be filled-in online on the BCI Assessment portal by Registrant’s superiors as mentioned above. The registrant shall be given a portal link which (s)he has to share with her/ his referees. The referees will then go online on this link and fill-in the Report and submit.
  4. All CBOM‌® registrants have to write a report on an Assignment topic given by BCI or a Dissertation. This is a mandatory requirement for all registrants and there cannot be an exception to this.
  5. These Assignment Reports/Dissertatios have to be written in MS Word in a BCI- prescribed format and submitted online on designated locations on the BCI Assessment Portal as instructed by the CTP or by BCI through email communication.
  6. A typical Assignment Report/Dissertation would have a word-count of 7000 and carry 200 marks.

CBOM‌® Domain Knowledge Examination Weights

S. No. Areas of Professional Knowledge to be Assessed Proportional Weightage in Exam (in %)
1 Understanding of the Business Process Outsourcing (BPO) Industry 5
2 Operations Management Function in BPO Organizations 10
3 The Profile of a BPO Operations Manager 10
4 Principles & Techniques of Service Delivery & Work Environment Management 35
5 Principles & Techniques of Client-Account Management 20
6 Principles & Techniques of People Management 10
7 Contribution to Other Functions and Organization Growth 10
TOTAL 100

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