Who Should Get CBOL‌® Certified?

CBOL‌® is an unmatched global qualification for all professionals desire to lead the service-delivery function in a large BPO organization and to grow fast in their careers as Operations Leaders. The following have been benefitting the most over the last several years from the CBOL‌® qualification:

  • Individuals who desire to leap into the bigger league of employers but who are currently working as Operations Managers in small BPO companies or in other team-based, process-oriented work environment in other types of organizations.
  • Individuals currently working in non-BPO environments as Operations Managers or Service Heads in departments like customer care, MIS, accounts processing, technical support, IT maintenance etc., but who now desire to join the middle management in large BPO organizations.
  • Professionals already working as Operations Heads and similar positions and who now want an international qualification in Operations Leadership to further their career growth. BCI receives a high number of CBOL‌® applications from professionals across the world working in telecom, banking, insurance, retail and IT services industries and who now wish to make a lateral entry into the BPO industry.

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