Certified Technical Support Associate (CTSA)

The CTSA™ Certification signals your readiness for the best jobs in technical support and IT helpdesk for mobile phone companies; computer & appliance makers; software companies; electronics firms and IT services companies etc.

  • Start your Tech-Support Career
    with a bang.

  • To become a
    Certified Technical Support Associate

    Apply for CTSA

The applications/registrations for this program based on HCMS21 Release 3.1 have closed for now and shall re-open on November 20, 2013 based on the updated Knowledge & Competence Pre-requisites under HCMS21 Release 3.5.
Please submit your preliminary application now for the January 2013 examination. Please note that you will be required to make payments only after the formal acceptance of your application.

IMPORTANT: All the CTSA™ registered students (15th October 2013 and before) can take special examinations in Jan/Feb 2014 at BCI authorized assessment centers. Please note that BCI will be conducting CTSA™ examination based on HCMS21 Release 3.5 ONLY from March 2014 onwards.

What Jobs can CTSA™ prepare you for?

  • IT customer service
  • Technical support help desk
  • Service support engineers

Percentage of CTSA™ qualified getting jobs in various industry segments

Percentage of CTSA™ qualified getting jobs in various industry segments

CTSA™ Assessment Snapshots

CTSA™ Logo

Based on the updated Knowledge & Competence Pre-requisites under HCMS21 Release 3.5.

Exam Code : CD0-001
Maximum Marks : 600
Passing score : 70%
Languages : English (Soon also in: French, Spanish, Chinese & Arabic)
Assessment Component No. of Questions Length of Test
1. CTSA™ Domain Knowledge Assessment 75 90 Minutes
2. Keyboarding Skills - 15 Minutes
3. Computing Skills 25 20 Minutes
4. Language Structure, Vocabulary & Comprehension 60 40 Minutes
Upgrade to become a CTSS™ Upgrade to become a CTSS™
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