CTSA® Certification Validity
Your CTSA® certification is valid exactly for three years from the date of award. All CTSA® certified individuals are strongly recommended to upgrade to the next level (CTSS®) after the completion of one year. Because of the continuously changing and evolving BPO industry, the knowledge and skill requirements at the level of a Customer Interaction professional also change, and since the BCI professional standards evolve in tandem, a timely upgrade to CTSS® helps maintain the high standards of your professional credentials.
Please note that you will be required to compulsorily upgrade to the next level (CTSS®) after the expiry of the initial validity of the CTSA® certification (Please check your CTSA® Credential documents for information on the period of validity of your certification).
Upgrade to become a CTSS®