CFPA‌® Training & Preparation Completion Requirements

Training & Preparation

CFPA‌® registrants prepare for their pre-certification examinations and assessments by training with authorized BCI training providers. The BCI network of training providers extends worldwide and experienced training organizations, universities and learning centers deliver CFPA‌® preparation-training aligned to the international HCMS21 standards of BCI. In addition, governments also conduct special CFPA‌® programs under their BPO workforce development schemes in government vocational training centers. CFPA‌® registrants are linked to authorized BCI training provider nearest to them in their geography. Registrants, who are students of a BCI partner university, get automatically registered in their university’s ICOSS‌® (International Center of Outsourcing & Software Studies). All CFPA‌® registrants get complete assistance in learning through the Official Learning Material provided by the authorized BCI training-provider partners.

Preparation Completion Credits

To become eligible for taking the CFPA‌® certification examinations, a registrant has to collect a required minimum number of Preparation Completion Credits (PCCs) after attending formal training sessions for a certain required number of hours with any of the BCI authorized training providers. The PCC accumulation exercise for these registrants is handled by authorized BCI training-providers under whom the registrants train. The PCC records of registrants are posted by the training center officials on the registrants’ management portal well before the date of the CFPA‌® certification examination.

BCI-appointed Authorized Training Providers, International Center of Outsourcing & Software Studies and ICT Learning Centers functioning in universities and institutions are mandated to assign PCC to CFPA‌® registrants. Individuals registered in CFPA‌® programs being run by governments under special projects or schemes will, however have to follow the training guidelines specified by the government.

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