Certified Backoffice Services Associate (CBSA)

The CBSA™ Certification proves your readiness for the best jobs in data processing; document conversion; data capture in back-offices and as transaction processing professionals in data-processing BPOs and backoffice service desks departments of organizations.

  • Start out confidently
    as a Transaction Processing
    Professional

  • To become a
    Certified Backoffice Services Associate

    Apply for CBSA

The applications/registrations for this program based on HCMS21 Release 3.1 have closed for now and shall re-open on November 20, 2013 based on the updated Knowledge & Competence Pre-requisites under HCMS21 Release 3.5.
Please submit your preliminary application now for the January 2013 examination. Please note that you will be required to make payments only after the formal acceptance of your application.

IMPORTANT: All the CBSA™ registered students (15th October 2013 and before) can take special examinations in Jan/Feb 2014 at BCI authorized assessment centers. Please note that BCI will be conducting CBSA™ examination based on HCMS21 Release 3.5 ONLY from March 2014 onwards.

What Jobs can CBSA™ prepare you for?

  • Data processing; data capture; data conversion
  • Document conversion; digitization; desktop publishing
  • Forms reconciliation; online surveys

Percentage of CBSA™ qualified getting jobs in various industry segments

Percentage of CBSA™ qualified getting jobs in various industry segments


CBSA™ Assessment Snapshots

CBSA™ Logo

Based on the updated Knowledge & Competence Pre-requisites under HCMS21 Release 3.5.

Exam Code : CD0-001
Maximum Marks : 600
Passing score : 70%
Languages : English (Soon also in: French, Spanish, Chinese & Arabic)
Assessment Component No. of Questions Length of Test
1. CBSA™ Domain Knowledge Assessment 75 90 Minutes
2. Keyboarding Skills - 15 Minutes
3. Computing & Internet-related Operations 25 20 Minutes
4. Language Structure, Vocabulary & Comprehension 60 40 Minutes
5. Verbal Language Skills - 30 Minutes
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