BPO Business Leader Certification

Time to Brand Your Achievements Globally.
World's Most Powerful Credential for BPO Business Leaders.

Certified BPO Business Leader (CBBL‌®)

The Certified BPO Business Leader Program (CBBL‌®) is the world’s first, only, and the most prestigious qualification for heads, CEOs, board members or top management executives of BPO companies.

There are no examinations or assessments mandated by the BPO Professional Certification Board for the CBBL‌® credential. Instead, the award of this certification is based on a rigorous, detailed and structured evaluation of applicants’ professional vision & accomplishments; their understanding of complex global issues surrounding excellence in BPO business leadership and their understanding about strategic issues surrounding change, growth and excellence in organizations. Needless to say, CBBL‌® qualified professionals can work across multiple business domains and verticals, have excellent command on client-interfacing and industry networking, and have proven over the years that they are well on their way to assume the role of industry thought leaders in the near future.



  • Certified BPO Business Leader (CBBL‌®)

    Certified BPO Business Leader (CBBL‌®)

    The Certified BPO Business Leader Program (CBBL‌‌®) is the world’s first, only, and the most prestigious qualification for heads, CEOs, board members or top management executives of BPO companies.


Who Should Apply for BCI CBBL‌® certification?

A large number of BPO companies are being set up across the world and there is an unprecedented surge in the demand for senior business executives who can lead these outfits. CBBL‌® is an unmatched global qualification for all senior professionals who desire to capitalize on these opportunities or are on their way to assuming leadership positions in their organizations. The following professionals have been benefitting the most over the last several years from the CBBL‌® qualification:

  • Entrepreneurs in the ICT industry, who intend to, or have started BPO outfits.
  • Individuals who desire to leap into the bigger league of employers but who are currently working as senior executives in small BPO companies or in other team-based, process-oriented work environment in other types of organizations.
  • Individuals currently working in non-BPO environments as functional heads or senior Service Heads in departments like customer care, MIS, accounts processing, technical support, IT maintenance etc., but who now desire to join the top management of large BPO organizations.
  • Professionals already working as Business Heads or in similar positions and who now want an international qualification in Business Leadership to further their career growth. BCI receives a high number of CBBL‌® applications from senior professionals across the world from enterprises in telecom, banking, insurance, retail and IT services industries and who now wish to make a lateral entry into the BPO industry.



Certification Benefits


  1. Global Recognition

    CBBL‌® is the most powerful international qualification for top management professionals in the BPO industry. The fact is that BPO organizations and also large companies and government organizations worldwide feel more confident being led by CBBL‌® certified professionals as they are in the elite international league of best-performers with illustrious leadership accomplishments in their professional roles, and reputed for ethical and visionary contributions to the industry.
  2. Career Advantage

    Being a CBBL‌® means being an elite BCI alumnus – and a part of the illustrious BCI pool of worldclass BPO leadership talent. CBBL‌® qualified professionals, therefore enjoy the international qualification advantages in their careers and become globally mobile top industry professionals with even higher salaries and perks.

    CBBL‌® professionals manage to deliver more and better in their jobs even in large, complex organizations thanks to their wider and deeper perspective built through a proven exposure, experience and success in handling the most challenging roles related to various dimensions of leading BPO businesses.
  3. Employer Benefits

    CBBL‌® qualified professionals prove precious assets for their employers not only because they lead from the front through their vision, performance, productivity and service quality, but also because, they infuse new professional energy in the organization and help make the work-culture and environment global. Most typically, CBBL‌® qualified business heads can help diversify and expand organizations in profitable new areas.
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