BPO Professional Certifications

Becoming certified is the best way to stake a claim for a great job or a prized career raise. And in BPO, there’s no qualification more powerful than a BCI credential. BCI is the world’s leading qualifications and skills- and quality standards body for the business process outsourcing space. BCI certifications for BPO professionals are the world’s first and among the most widely chosen pan-domain qualification benchmarks for various roles and positions in BPO service provider organizations. Across 50+ countries, BCI certified professionals enjoy the “preferred talent” status among employers because of their knowledge and professional competence tested on BCI’s rigorous standards and assessment systems. Wherever proven, demonstrated competence is a must, BCI qualifications are becoming a rule.

BCI’s six sharply defined BPO certification clusters – with 18 programs - are tailored for Business Heads, Middle-level professionals heading various functions; Operations Managers, Team Leaders, Senior Agents, and even BPO entrants and career starters. World’s leading training companies have been appointed by BCI as authorized Certification Training Providers in more than 50 countries and these partners offer well-structured certification training through their centers across almost 500 locations worldwide. BCI certifications are founded on the world’s first, most comprehensive, and the only dedicated-to-BPO Human Competence Master Standards (HCMS21 Release 3.5, under current circulation). These credentials have been approved by and are controlled by the BPO Professional Certification Board (BPCB) through its various charters.

Indeed, the latest version of the HCMS21 also include special standards-bits for skills required for Impact Sourcing workers. In accordance, the BCI portfolio now has special Impact Sourcing variants of certifications at the entry/fresher; specialist, team leader, operations manager and leader levels. More than 500,000 people worldwide – a majority of them in Africa – are working in the impact sourcing space currently and BCI has recognized the import of standards and certifications for this growing community. For more details, we may be contacted at impactsourcing@bci.us.org.

To know more about how BCI certification programs can be of help to you in your career, please write to: professionals@bci.us.org.

Associates/Entry Level

Available across 50+ countries, the BCI certifications - CCIP‌®, CBSA‌®, CFPA‌® and CTSA‌® for entry-level professionals are the world’s most powerful international qualifications for career starters not only in the BPO space, but also in other industries like hospitality, travel, banking, telecom and retailing. Special, Impact Sourcing variants of these certifications are also on offer now.
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BPO Certifications available at this level:

arrow_block1 Certified Customer Interaction Professional (CCIP‌®)
arrow_block1 Certified Backoffice Services Associate (CBSA‌®)
arrow_block1 Certified Financial Process Associate (CFPA‌®)
arrow_block1 Certified Technical Support Associate (CTSA‌®)

Specialists/Agents

The CCIS‌®, CBSS‌®, CFPS‌® and CTSS‌® cover the most important and popular career areas like Customer Interaction, Backoffice Services, Accounting Services and Technical Support and expand career-growth opportunities for individuals who are 1-2 years old in their jobs. Special, Impact Sourcing variants of these certifications are also on offer now.
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BPO Certifications available at this level:

arrow_block1 Certified Customer Interaction Specialist (CCIS‌®)
arrow_block1 Certified Backoffice Services Specialist (CBSS‌®)
arrow_block1 Certified Financial Process Specialist (CFPS‌®)
arrow_block1 Certified Technical Support Specialist (CTSS‌®)

Team-Leaders

The efficiency and competitiveness of BPO organizations or BPO-like organizations are increasingly becoming dependent on the quality of supervisory and managerial leadership. CBTS‌® - the BCI certification for team leaders is the world’s most advanced and established credential demonstrating highest-caliber supervisory competence for BPO- or process-based set-ups. Special, Impact Sourcing variant of CBTS‌® is also available now.

BPO Certifications available at this level:

arrow_block1 Certified BPO Team-Lead Specialist (CBTS‌®)

Master Trainers

The CBMT‌® is the world’s most premier and ONLY qualification for specialist in training and education for the BPO space. CBMT® certified trainers demonstrate highest-quality skills of training and developing human resources for organizations where skilled teams handle documentation, data, information, interact with customers and deliver other backoffice services through well-defined processes.

BPO Certifications available at this level:

arrow_block1 Certified BPO Master Trainer (CBMT‌®)

Managers

The 4 BCI certifications – CBOM‌®, CBPM‌®, CBTM‌® and CBQM‌® - are the world’s only, and the most premier qualifications available for professionals handling managerial responsibilities in operations, HR, quality and training functions in the BPO industry and also in other similar industries where skilled teams deliver services for clients/customers in documentation, data, information, interact with customers and deliver other backoffice services through well-defined processes. A special variant of CBOM‌® certification is also available for managers working in Impact Sourcing outfits worldwide.
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BPO Certifications available at this level:

arrow_block1 Certified BPO Operations Manager (CBOM‌®)
arrow_block1 Certified BPO People Manager (CBPM‌®)
arrow_block1 Certified BPO Training Manager (CBTM‌®)
arrow_block1 Certified BPO Quality Manager (CBQM‌®)

Functional Leaders

The CBOL‌®, CBPL‌® and CBQL‌® are the world’s most premier and ONLY qualifications for senior functional heads working in BPO organizations or in other BPO-like organizations and environments where skilled teams handle documentation, data, information, interact with customers and deliver other backoffice services through well-defined processes. A special variant of CBOL‌® certification is also available for managers working in Impact Sourcing outfits worldwide.
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BPO Certifications available at this level:

arrow_block1 Certified BPO Operations Leader (CBOL‌®)
arrow_block1 Certified BPO People Leader (CBPL‌®)
arrow_block1 Certified BPO Quality Manager (CBQL‌®)

Business Leaders

The Certified BPO Business Leader Program (CBBL‌®) is the world’s first, only, and the most prestigious qualification for heads, CEOs, board members or top management executives of BPO companies.
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BPO Certifications available at this level:

arrow_block1.png Certified BPO Business Leader (CBBL‌®)

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