BPO Professional Certifications

Associates/Entry Level

Available across 50+ countries, the BCI certifications - CCIP™, CBSA™, CFPA™ and CTSA™ for entry-level professionals are the world’s most powerful international qualifications for career starters not only in the BPO space, but also in other industries like hospitality, travel, banking, telecom and retailing. Special, Impact Sourcing variants of these certifications are also on offer now. Learn More

Specialists/Agents

The CCIS™, CBSS™, CFPS™ and CTSS™ cover the most important and popular career areas like Customer Interaction, Backoffice Services, Accounting Services and Technical Support and expand career-growth opportunities for individuals who are 1-2 years old in their jobs. Special, Impact Sourcing variants of these certifications are also on offer now. Learn More

Team-Leaders

The efficiency and competitiveness of BPO organizations or BPO-like organizations are increasingly becoming dependent on the quality of supervisory and managerial leadership. CBTS™ - the BCI certification for team leaders is the world’s most advanced and established credential demonstrating highest-caliber supervisory competence for BPO- or process-based set-ups. Special, Impact Sourcing variant of CBTS™ is also available now.

Brace Up to Lead.
BPO's Most Rigorous Credentials for Team Leaders.

Certified BPO Team-Lead Specialist (CBTS™)

Master Trainers

The CBMT™ is the world’s most premier and ONLY qualification for specialist in training and education for the BPO space. CBMT™ certified trainers demonstrate highest-quality skills of training and developing human resources for organizations where skilled teams handle documentation, data, information, interact with customers and deliver other backoffice services through well-defined processes.

Brace Up to Train.
BPO's Most Rigorous Credentials for Master Trainers.

Certified BPO Master Trainer (CBMT™)

Managers

The 4 BCI certifications – CBOM™, CBPM™, CBTM™ and CBQM™ - are the world’s only, and the most premier qualifications available for professionals handling managerial responsibilities in operations, HR, quality and training functions in the BPO industry and also in other similar industries where skilled teams deliver services for clients/customers in documentation, data, information, interact with customers and deliver other backoffice services through well-defined processes. A special variant of CBOM™ certification is also available for managers working in Impact Sourcing outfits worldwide. Learn More

Functional Leaders

The CBOL™, CBPL™ and CBQL™ are the world’s most premier and ONLY qualifications for senior functional heads working in BPO organizations or in other BPO-like organizations and environments where skilled teams handle documentation, data, information, interact with customers and deliver other backoffice services through well-defined processes. A special variant of CBOL™ certification is also available for managers working in Impact Sourcing outfits worldwide. Learn More

The Shiniest Feather in Your Cap.
The Only Global Certification for Senior BPO Professionals.

Certified BPO Operations Leader (CBOL™) | Certified BPO People Leader (CBPL™)
Certified BPO Quality Leader (CBQL™)

Business Leaders

The Certified BPO Business Leader Program (CBBL™) is the world’s first, only, and the most prestigious qualification for heads, CEOs, board members or top management executives of BPO companies. Learn More

Time to Brand Your Achievements Globally.
World's Most Powerful Credential for BPO Business Leaders.

Certified BPO Business Leader (CBBL™)

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