Geographies Covered under the EMS Program
The EMS Policy of BCI has historically —and interestingly —defined Emerging Markets on the basis of maturity and competitiveness of nations in Outsourcing & BPO space. Hence, a nation like Kuwait, which otherwise is a developed nation, is also classed as an Emerging nation because its BPO industry is still in infancy. In the same vein, it should also be noted that even within developed BPO countries like India and Romania, there are certain pockets that are vastly under-developed though they have high potential. The EMS program also intends to cover such geographies calling them Special Territories. The following list mentions the countries, regions and special territories currently covered under the EMS 2018-2019 program.
- G1: Regions:
SADC (South African Development Council); GCC (Gulf Cooperation Council); MENA (Middle East & North Africa).
- G2: Countries:
Argentina, Bulgaria, Bahrain, Bangladesh, Benin, Bhutan, Botswana, Caribbean Nations, Chile, Columbia, Congo, Costa Rica, Czech Republic, Ecuador, Egypt, Estonia, Ethiopia, Ghana, Indonesia, Iraq, Ivory Coast, Jamaica, Jordan, Kenya, Kuwait, Latvia, Lebanon, Libya, Lithuania, Madagascar, Malawi, Malaysia, Mexico, Morocco, Namibia, Nepal, New Zealand, Nicaragua, Nigeria, Oman, Pakistan, Peru, Poland, Portugal, Qatar, Rwanda, Romania, Russia, Saudi Arabia, Senegal, Slovakia, Sri Lanka, Surinam, Swaziland, Syria, South Africa, Tanzania, Thailand, Trinidad & Tobago, Tunisia, Turkey, Ukraine, UAE, Uganda, Uruguay, Venezuela, Vietnam, Yemen, Zambia.
- G3: Special Territories:
States and provinces with underdeveloped BPO industry in Brazil, China, India, Ireland, Philippines, Romania, Russia and Hungary.
- G4: Other worthy nations/geographies not currently included:
The OIDC has kept the provision open for inclusion of other nations and regions under the EMS program after an objective representation is made to BCI by authorized representatives of bodies/nations/regions etc., desiring benefits as offered to G1/G2/or G3.