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BCI to Breed the First Indigenous Batch of BPO Master Trainers for Mauritius

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BCI Board Approves ICOS Program

The BCI Board finally approved inclusion of the program for setting up International Centers of Outsourcing Studies (ICOS) in institutions of Higher learning across carefully selected geographies. The ICOS program was conceived by the Global Partnerships Management Group of BCI after receiving numerous requests from universities across the world for establishing such centers within their campuses under license from BCI.

BCI to help China Software Industry Association on Implementing BPO Standards…

The Chinese efforts to become a global BPO player have assumed a new pitch with several provinces finally beginning to attract FDI in BPO and outsourcing. Astride numerous incentive programs, Chinese BPO industry is looking at organizing itself on global standards and several government bodies associated with outsourcing promotion are working together to establish frameworks & standards for BPO companies on which they should operate. BCI has been working in China for the last two years and its growing importance for the country was once again outlined with the apex Chinese IT and BPO support body the CSIA (China Software Industry Association) mooting a proposal that BCI should advise the government in the customization of standards, qualifications and certifications for Chinese BPO employees. CSIA aims at using these frameworks and standards in taking top-level decisions regarding funding BPO promotion projects and incentive disbursements. The blue-print of this initiative was discussed between BCI’s top team visiting Wuxi and CSIA executives.

The BCI Master Trainer Certification being launched…

The much awaited CBMT® credential - Certified BPO Master Trainer - is finally on the horizon and the BPO Professional Certification Council (BPCC) has completed its pre-approval validations. To be simultaneously launched across 40+ countries in January 2011, the CBMT® is the world’s first credential for BPO Trainers and is based on rigorous HCMS21-dictated assessments. More than 5000 Trainers across the world are expected to be credentialed during 2011. BCI authorized Certification Training Providers internationally will be completing their content and delivery preparations for CBMT® shortly.

Most notably, CBMT® credential is expected to establish a stringent, reliable and internationally relevant qualification benchmark for trainers and will be of special help for new and emerging BPO nations in developing their resources of worldclass BPO trainers – the most critical and glaring piece of the resource crunch which these nations have been facing.

BCI, Ernst & Young and GTUC set to kickstart BPO Talent Development Initiative in Ghana

Ernst & Young, Ghana and the Ghana Telecom University College have joined hands with BCI to create a potent consortium to help drive BPO Talent Development in Ghana. Most notably, Ghana is widely believed by global outsourcing experts to be among Africa’s hottest three BPO destinations and in the near future, may start giving stiff competition to many other emergent BPO economies in other continents. The BCI-E&Y-GTUC consortium aims at laying the foundations of a robust Ghana-wide BPO talent-development super-system and network, which will enable all stakeholders work together to create a sustainable supply-chain of BPO talents, groomed and credentialed on global standards. Indeed, this might just mark Ghana’s most remarkable initiative yet to develop a talent pool which will be ready for the 50,000 and odd BPO jobs which the government aims to create. Keep watching this space for more…

BCI Enters Sri Lanka…

In the wake of Asia beginning its tryst with BPO 2.0, BCI entered the promising Sinhalese island by appointing the Lanka BPO Academy (LBA) as its authorized Network CTP for the country. Notably, Sri Lanka is now being seen as a potential hotbed of higher-end BPO and many leading Indian and other Asian BPOs are establishing subsidiaries in the island to harness the cost and talent advantages it offers. Through this association, BCI intends to establish sustainable BPO talent development infrastructure in the island, which will eventually ensure a regular supply of worldclass human resources for the growing Sri Lankan BPO industry.

LBA will be the very first institution in Sri Lanka to offer internationally benchmarked pre-credentialing BPO training aligned with the BCI HCMS21 standards. The institution, mandated by BCI to train fresh talents, associates, team leaders and managers in the BPO industry, expects to start operations in November later this year and is targeting creating a pool of at least 1000 pre-trained and credentialed BPO talents by the end of 2011.

LBA is  headed by Yasas Vishuddhi Abeywickrama. He is a young and energetic IT professional who holds an honours degree in Computer Science. Yasas is also an international award winner from the Chartered Institute of Management Accountants (UK) for the up and coming business leader of the future in 2003 in London. He is also an author on Business IT related areas and has published a book on Business Information Technology (BIT) titled “A bit of BIT”.

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