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BCI to Breed the First Indigenous Batch of BPO Master Trainers for Mauritius

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Modifications in Names of BCI Certifications

The BCI BPO Professional Certifications Board (BPCB) has set up a special Nomenclature and Designation Management Committee (NDMC) under the aegis of the BCI BPO Professional Standards Council (BPSC) to look into requests and feedbacks from various international stakeholders and the six BCI Zonal Advisory Boards regarding renaming or modifying names of BCI certifications to keep them market-relevant. The NDMC has commenced action on the proposal to modify the CFPA® certification from Certified Finance Process Associate to Certified F&A Process Associate.


BCI and TMI to work closely to expand Talent Management Consciousness

The Talent Management Institute - soon becoming a part of the TCG Hamilton – and BCI are on the verge of signing an MoU that will pave way for the two global standards bodies to work together for the promotion of talent management consciousness among organizations across industries. Notably, the BCI PRIDE model - deployed during the BCI BTMQ® audits as prescribed under the TMMS - owes its origins to a TMI research in 2005, and this relationship now is poised to reach a new level. While BCI will contribute through its experiences and expertise in implementing TMMS in the business process outsourcing industry since 2007, TMI seeks to leverage its more pan-industrial approach to propagating talent management excellence in organizations across verticals and sizes. Indeed, TMI also hopes to draw a lot from BCI experiences to develop and strengthen its own enterprise certifications in the months to come.


BCI Soon Joining the TCG Hamilton Network

By October 2013, BCI will complete its integration with Houston-based TCG Hamilton – a conglomerate structured to include three other certification bodies, with a vision to become the world’s largest credentialing solutions provider by 2015. On the ground, all operational and logistical activities of various BCI departments will be handled by the India-hubbed Shared Services Group of TCG Hamilton. From September 2013, all partner appointments, management of stakeholder relationships, consulting and research field-work will be handled by the SSG of TCG Hamilton.


BCI kicks off its Global Shared Services Hub in Gurgaon

The Gurgaon-based India office of the BPO Certification Institute is slated for a massive upgrade into the global Shared Services headquarters of the institute. The SS center will handle all operational activities and process of BCI required for supporting the BCI certification activities globally. From September 2013, all partner appointment and management as well as research and audits will be managed by special Shared Services Groups for all clients and stakeholders of BCI.


South America Catches BCI Attention

With billings touching USD 13.00 billion in 2012, the South American BPO industry has verily emerged as a BPO power-zone. The Latin American BPO companies, who have matured their businesses substantially by servicing the fertile domestic markets for years now, have begun seizing the near-shoring advantages that they have with the United States. With a partner already installed in Mexico, BCI is now looking at strengthening its presence in the region by associating with universities, governments and technology parks. The BPO Professional Certifications Board is already evaluating the recommendation of the BCI Zonal Advisory Board for Latin and Central America to release certifications in the Spanish and Portuguese Languages. Once executed, these versions of BCI certifications are expected to expand BCI reach to more than 15000 individuals annually, who are working or planning to work in the Latin and Central American BPO industry.

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