West Asia Beckons BCI; GCC Countries Heralding BPO
The BPO wave has left no shore untouched and West Asia too, seems appreciably smitten by the attractive economic possibilities that BPO is pregnant with. With recession breaking the backs of the construction, trading and oil-based industries, all Middle Eastern governments are looking at alternatives to perk up their respective economies. In recent years, Egypt, Jordan and the United Arab Emirates have all broken into the top 20 most attractive offshoring destinations, according to an index published by A.T. Kearney Inc.
BCI deepens presence in Africa; enters Nigeria
BCI’s footprint in Africa has grown by half a dozen nations in the last two quarters of 2009 and the latest addition is Nigeria. Though a relatively late joiner in the African BPO safari, Nigeria possesses several unique BPO-demanded strengths and the Nigerian government has finally begun looking at BPO as an industry of the future. Home to some of the Africa’s best managed telecom companies and rich and professional banks and financial institutions, in entire Africa, Nigeria does look to be at the cusp of at least the Call-Center revolution and there are enough signs that the country is anxious to join the non-voice BPO wave as well.
Multimix Group, one of Nigeria’s oldest and most respected training companies, has earned the rights to operate as the BCI authorized Chartered Certification Training Provider in the country and is all set to launch 16 BCI certification programs. Having footprints in 8 important Nigerian cities, Multimix has set-up a dedicated division branded as BPO Academy Nigeria, (BACAN) to conduct BCI CTP operations. Being supported by all leading BPOs, Call Centers, universities and all prominent industry associations, BACAN hopes to leverage Multimix’ deep and wide networks within the Nigerian industry to develop the right BPO talent development consciousness within the country.
World’s First KPO Certifications Ready for Launch
The world’s first credentialing programs for fresh-entrants in the KPO industry are finally ready for launch. The first two of these KPO credentialing programs, CFAP® (Certified Financial Analytics Professional) and CMAP® (Certified Marketing Analytics Professional) had successfully cleared the critical 3rd stage of validation in June 2009 and were awaiting final clearances from the BCI BPO Professional Certifications Council. These certifications are expected to create a fundamental impact on how the KPO industry identifies, develops, hires and manages young talents at the entry-level. The US$ 17 billion global KPO industry is on a growth swing and nations like India, Russia, China and Ireland, which are busy configuring and restructuring their KPO business competitiveness and delivery capabilities, are looking at specialist KPO credentials for their workforce to retain the edge they have won over the last few years. Notably, the CFAP® and CMAP® programs credential young talents with KPO-matched educational backgrounds for KPO suitability on the basis of the BCI HCMS21 Standards, Release 3.1.
BCI All Set to Enter the Caribbean Region
Continuing with its ambitious program of entering high-potential BPO nations and regions, the BCI Board cleared its decision for establishing a strong presence in the Caribbean region by end 2009. Known for its beautiful beaches, Calypso music and flamboyant cricket, the Caribbean archipelago is hot on tourism and is endowed with well-educated people resources and indeed, excellent nearshoring advantages for United States.
NIITUniqua becomes BCI Authorized Certification Training Provider
NIITUniqua (popularly known as“Uniqua”) India’s first training company dedicated to BPO and KPO capacity building was formally appointed a BCI Certification Training Provider partner. Formed as a joint venture between the IT Training leader NIIT and the BPO Leader Genpact, Uniqua offers industry-synchronized training programs for various levels of BPO employees including entry-level agents. Top BPO companies like HCL, MPhasis, WNS, 24/7 Customer, Wipro and Firstsource and numerous other leading BPO service-provider organizations are among Uniqua’s clients.
After becoming a BCI Certification Training Provider Partner, NIITUniqua BPO and KPO training programs now are expected to have an added edge: that of BCI International Certifications. This partnership beefs up Uniqua’s capabilities for offering value-added, credentialing-backed bouquet of training offerings to the US$ 15.0 billion Indian BPO industry for all 6-levels of BPO professionals –fresh associates, specialists, team leaders, managers, functional leaders and business leaders.
Uniqua has commenced preparations to launch BCI certification programs from all its training centers across India in phases. Equally importantly, this association has given Uniqua an opportunity to join BCI’s exciting Mission Million® initiative in which BCI and its Certification Training Provider Partners worldwide will create a pool of million fresh BPO/KPO Talents by 2012. Uniqua is now gearing up to train over 15000 students in colleges across India over the next one year in one of India’s largest ever BPO talent and employability development effort conceived by BCI and supported by various state governments in India. In fact the first leg of this initiative will commence right in August 2009 covering over 100 graduate colleges in the province of Orissa in India.