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BCI to Breed the First Indigenous Batch of BPO Master Trainers for Mauritius

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TMMS® takes a Quantum Leap with Release 2.0!

From April, 2010, the BCI TMMS® will enter a new era. Marking a generational change, the Talent Management Master Standards of BCI have lived to their promise of remaining in step with global demands. This version is several paces ahead of what the earlier planned TMMS 1.5 was imagined to be and hence the latest release is named TMMS 2.0. The Release 2.0 (nee Release 1.5!) comes with several critical changes that sharpen even further the focus on the Talent Management differences between classic IT firms and those offering BPO services globally. One major vector in which the Release 2.0 exhibits considerable beefing-up isTalent Transformation. Several standards have been added to unequivocally enunciate the now well-established need for BPOs to have policies, processes and best practices that creatively facilitate “actual/ real” job enrichment and career growth of employees. Standards-bits have been introduced for the first time to also link talent-transformation and talent-performance effectiveness with hygiene factors and work climate. The stress onTalent Transformation in the new TMMS® Release 2.0 is reflected by the fact that Talent Transformation is now included as an integral Talent Management Quality Junction in both the versions (BTMQ-07® and BTMQ-10®) – to take care of the needs of a rapidly rising “species” of “marquee” BPOs that play in high-value market niches; service big-ticket clients and have workforce with evolved career aspirations. Notably; BCI has received BTMQ® credentialing requests from more than 10 such “niche” well-performing BPOs alone in the last two quarters.


BCI TMMS® Sharpening Further in the New Release

True to its promise of remaining in step with global BPO demands, the BCI TMMS® (Talent Management Master Standards) is getting ready with its latest version. The Release 1.5 comes with several critical changes that sharpen even further the focus on the Talent Management differences between classic IT firms and those offering BPO services globally. One major vector in which the Release 1.5 exhibits considerable beefing-up isTalent Transformation. Several standards have been added to unequivocally enunciate the now well-established need for BPOs to have policies, processes and best practices that creatively facilitate “actual/ real” job enrichment and career growth of employees. Standards-bits have been introduced for the first time to also link talent-transformation and talent-performance effectiveness with hygiene factors and work climate. The stress on Talent Transformation in the new TMMS® Release 1.5 is reflected by the fact that Talent Transformation is now included as an integral TM Quality Junction even in the BTMQ®07 version as well – to take care of the needs of a rapidly rising “species” of “marquee” BPOs that play in high-value market niches; service big-ticket clients and have relatively small workforce with evolved aspirations.


OTAM Leads the BPO Talent Pool Initiative in Mauritius


Mauritius, a country with the bluest of seas in the world, is now well set to become a nation of bluest of true-blue BPOs. All thanks to the well-oiled joint initiative of OTAM, Attestado and BCI to create a pool of world-class BPO talents & professionals. Nothing attracts BPO investors like Talents and that’s exactly what Mauritius is preparing to have – a large reservoir of BPO talents – credentialed and trained on BCI standards. All OTAM member BPOs including Ceridian, Accenture etc. are in the process of nominating participants to the Certification Training programs managed by Attestado –BCI’s Chartered CTP (Certification training Provider) for Mauritius.

Most notably, other bodies like MCCI and MEF are actively participating in talent development activities and the BCI Certification programs will act as singular qualification benchmarks for BPO talents in the country. With this initiative, Mauritius also becomes a proud participant of BCI’s global Mission Million program.

It is expected that by end 2010, around 2000 BCI-certified fresh talents would be joining the Mauritian BPO talent pool.


BCI Launches the Quantum Leap® Global initiative

Intensifying its efforts to assist emerging BPO nations in Africa, Latin America and Eastern Europe increase their global competitiveness in business process outsourcing; BCI launched the Quantum Leap® initiative earlier this month. Under this, BCI will identify top-performing BPOs and Contact Centers in each of these countries and implement the latest releases of the BCI TMMS and SDMS standards at a subsidized cost. The entities that finally complete their compliance to these standards will be awarded the BSDQ®/ BTMQ® certification. Notably, BCI is releasing its latest Talent Management Master Standards (TMMS) and Service Delivery Master Standards in April and July 2010 respectively.


BCI Board Grants Approval for Establishment of Online Pre-Certification Training Network

Richardson; August 19, 2009 – Even as several emerging BPO destinations in Africa and parts of West Asia begin to experience the power of BCI credentialing and BPO human competence standards and the network of BCI authorized CTPs (Certification Training Providers) spreads out deeper in these regions, the path has been paved also for the establishment of the long-awaited virtual pre-certification training network on the world wide web. The BCI CTP Management Team finally got the long-awaited approval from the BCI Board in Texas, for commencing the process of establishing a global Virtual CTP Network (VCN), which would offer BPO training through a combination of online modes. The Virtual CTP Network (VCN) project would take about two years to complete from start to finish, though certain countries should begin to experience the online pre-certification training programs for select BCI Certifications by Q2, 2010. Numerous online training companies have applied to BCI to gain license for offering pre-certification training online through their portals and online engines and the Technical Audit process is now on to shortlist organizations that would get the first opportunity to join the BCI VCN. When complete, the VCN is expected to cater to a worldwide audience of almost 6 million BPO, call center and outsourcing professionals annually.

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