BSDQ Family

The versatile architecture of the BSDQ™ Series enables it to cover Contact Centers (Captive, Third Party, Outbound, Inbound); Knowledge Process Services units; HR Process Service units; Research Process Service units; Help Desks and Technical Support Service units; Transaction Process Service units; Financial Process Service units and Medical Transcription Service units etc.

The BSDQ™ family/series has three variants:
BSDQ-22™ : relevant for large, diversified multinational organizations;
BSDQ-14™ and BSDQ-09™ : designed for mid-sized & small, focused set-ups offering unique and differentiated services to internal or external clients.


  • BSDQ-09™
    BSDQ-09‌‌™ is a specialized service delivery credentialing program for smaller, more specialized BPOs offering small volume value added services to a limited number of clients or for those offering standard services to a single client in a particular geography.

  • BSDQ-14™
    Mid-sized BPO service organizations with relatively smaller service-market configurations face unique Quality Management challenges in their service deliveries opt for BSDQ-14™.

  • BSDQ-22™
    BSDQ-22‌‌™ is by far, the most complex and advanced Service Delivery Quality Standard for a BPO Organization available anywhere in the world.
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