Enterprises Impact

Enhanced Business Agility

Enhanced Business Agility

Agile BPO organizations show a greater probability of remaining ahead of the curve simply because they can anticipate change faster and earlier than most others, and they react much before threats can numb them or opportunities can slip by. The ability to adapt their service delivery speed, style and quality to emerging market requirements is most critical for BPO organizations because of their clients’ needs to remain responsive to their customers’ changing demands and expectations. Aligning service delivery system to the BCI SDMS helps a BPO organization become more agile. BSDQ™ certified organizations are nimble-footed and not weighed down by processes scripted in concrete. That’s one of the most significant impacts brought about in BPO organizations that observe rigorous compliance to SDMS. The “cleaning” up of deadwood and the de-weeding of redundancies that happens during SDMS implementation tends to sharpen the service delivery processes besides making the work-culture more “excellence conscious” and customer-focused in the long term. An organization’s processes give it the reflexes desired to pro-act or react to change, and the BSDQ™ implementation exercise helps build a “positive nervous energy” and alertness into its people and the work-environment. SDMS compliance leads to having faster communication and decisioning and more pre-emptive and anticipatory monitoring of productivity performance - even in the wake of emerging and new requirements.

The ability to adapt their service delivery speed, style and quality to emerging market requirements is most critical for BPO organizations today because of their clients’ needs to remain responsive to their customers’ changing demands and expectations. Agile BPO organizations show a greater probability of remaining ahead of the curve simply because they can anticipate change faster and earlier than most others, and they react much before threats can numb them or opportunities can slip by. However, developing organizations with such highly responsive reflexes is not easy because it demands an optimized combination of smart technology, smart people and smart processes. BTMQ™ certified organizations develop an ecosystem that helps employees become fast on their feet, minds and reflexes. Sustained TMMS compliance makes BTMQ™ certified organizations develop work environment and culture, which match the high-responsiveness of the service-delivery teams demanded by clients operating in a rapidly-changing marketplace. Besides, the TMMS guided ecosystem of the organization also enables with the confidence of adding new horizontals and verticals swiftly. In BTMQ™ certified organizations, employees are nimble-footed because they are not weighed down by inflexible processes. The “cleaning” up of deadwood and the de-weeding of redundancies that happens during TMMS implementation tends to sharpen the processes of communication, information exchange, in-process quality assurance and skills-development – all of which serve to add agility to team-behavior.

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