The BCI PRIDEScan™ System
The PRIDEScan™ system, which marked its debut with the BCI TMMS audits in 2009, was inducted in 2011 for
the SDMS audits. PRIDE distinguishes the SDMS™ remarkably from all other standards by focusing on the depth and nature of
an organization’s compliance to the SDMS. The FIVE PRIDE parameters as shown in the graphic below determine HOW the Service
Delivery Quality drivers are embedded in an organization keeping PRIDE in perspective.