BCI Certifications - BPO Talent Management Quality

Human talent is the single-most important and distinguishable attribute today for any BPO and qualified, efficient, dynamic, and motivated employees have assumed the position of their most-prized assets and resources. Recruiting, grooming, rewarding and retaining great employees, therefore, has become a mission-critical necessity for service provider organizations across the board internationally.

Today, when BPO companies are being valued on the basis of the quality of human talents they have and business is being won or lost because of employees, there sure is a need to have systems, processes, and practices in place that make BPOs move from being mere “talent magnets” to “nurseries and breeders of great performers” and from being “great places to work” to becoming “great places to thrive” for their employees.

BCI’s Talent Management Master Standards (Currently TMMS Release 2.0 in circulation) have given the BPO Industry, its very first and the most comprehensive sets of processes and practices specifically designed and validated for managing different aspects of Human Resources in a BPO company. In the same vein, the BTMQ® Series of Certifications (BTMQ-10® and BTMQ-07®), based on the TMMS have established the world’s only genre of credentials for BPO enterprises that consistently excel in the management of human talent in their organizational system. BCI’s revolutionary PRIDEScan® technique ensures detailed audit and assessment of compliance to current global standards as prescribed in TMMS Release 2.0.

The BCI Talent Systems Audit Group (TSAG) plays the role of the lead-facilitator in these projects with support from experienced BTMQ® Audit & Implementation Partners specially trained on the TMMS Release 2.0, managing the entire BTMQ® cycle in which processes and practices in 10 (in BTMQ-10®) or 7 (in BTMQ-07®) are implemented. Finally, once the organization is made TMMS compliant, the BTMQ-10®/ BTMQ-07® Certification is awarded.

For starters, some of the key spinoffs of BTMQ® Certifications are:

Improved HR Effectiveness and Efficiencies: BTMQ-10® certified BPOs show higher probability of managing people performances, work-culture, and loyalty issues at optimal efficiencies and effectiveness because of well-toned processes and systems with globally benchmarked measures that prevent wastages and underperformance penalties.

An Increased Corporate Confidence that of Following Global Standards: Assurance that the organization is functioning on global standards because BTMQ-10® Certification is awarded after ensuring that a BPO follows the globally valid TMMS release 2.0 calibrated practices, processes, and systems of Talent Management.

Inspires Current Clients: Assures current clients about the BPO’s talent systems quality and performance attributes and inspires them to increase business transactions. A BTMQ-10® certified BPO therefore can expect to retain current clients better and demand a price premium as well as bigger business volumes from its current clients.
Attracts New Clients faster, surer: A BTMQ-10® Certification is an effective business development tool as it is seen by outsourcing customers as a third-party Talent Management Quality proof.

To understand more about how your organization can become BTMQ® certified, please write to: btmq@bpocertifications.com