A Bachelor’s degree in any discipline and an industry experience of minimum 7 years at least 3 years of which in a supervisory position in a BPO Organization. OR a Bachelor’s degree with a Specialist Team Leader (CBTS®) certification from BCI and a post-CBTS® experience of at least TWO years or more as a Team leader/ supervisor in the BPO/ Contact Center industry.

Human Competence Examination Board of BCI requires all CBOM® applicants to undergo a minimum of 16-24 hrs of Instructor-led CBOM® MasterClass spread over two-three days. BCI authorized Certification Training Providers (CTPs) conduct MasterClass in major locations worldwide.

Alternatively, prepare through online learning program offered by BCI authorized Online Certification Training Providers (CTPs).

To locate a BCI Certification Training Provider in your country/ region, write to: ctp@bpocertifications.com

Test Code	Test Area	Test Sweep
BC-401	Managing Operations & Work Environment	Strategic Operations Management; Resource Budgeting and Costing; Knowledge Management for Operational Excellence; Workforce Optimization; Client Satisfaction Management Practices and Techniques; Client Process Establishment & Audits; Productivity Planning Techniques
BC-402	Quality Management	Quality Standards in BPO; Establishing & Propagating Client's Quality Standards; Monitoring Compliance to Quality Standards and Processes; Quality Improvement Strategies, Processes & Tools; Minimizing Quality Variations and Divergences
BC-403	Team & People Management Dynamics	Team Recruitment, Induction and Deployment; Performance Planning & Targeting; Performance Measurement, Analysis & Appraisal; Workgroup and Participatory Culture Development; Building Empowered Teams; Top Performers Retention; Training & Career Development; Absenteeism Management; Feedback and Coaching; Mentoring; Stress Management Practices
BC-MT-01	BCI BPO Managerial Ability Test	This test is designed to evaluate a registrant’s competencies, reflexes and aptitude for handling Mid-management level roles in a typical BPO service provider organization. The 2-pronged BMAT seeks to assess and rate a registrant on the aspects of Managerial Effectiveness and Interpersonal Skills. The competencies measured under BMAT fall into two groups: Task Oriented and People Oriented; the Task Oriented Competencies measured are Analytical Thinking, Global Perspective, Innovation, Learnability, Planning and Organizing, Problem Solving, Process Orientation and Strategic Thinking; the People Oriented Competencies measured are Communication, Coordination, Leadership, Negotiation Skills and Teamwork.
RR-995	Referee Reports (Supervisor Feedbacks)	The RR requires CBOM® registrants to get a detailed feedback from their supervisors in a BCI-prescribed format. In most cases, the RR request goes straight to the Supervisor, whose name has been mentioned by the registrant in the Application form.