Certified BPO Business Leader

The BCI Business Leader Certification (CBBL®) was approved by BPCC through its special charter in 2007 for business leaders and CXOs with an illustrious professional history of contributions to their organizations and the local BPO Industry. BCI introduced it in select nations in 2008 only as an honorary certification and not as a professional qualification/ credential. As said above, in its inaugural offer, the CBBL® certification was only upon invitation and a special BCI Committee was appointed to award CBBL® to carefully nominated professionals of global eminence.

In the second quarter of 2009, CBBL® was also approved as a Credential and a professional Designation and now, all eligible top BPO professionals can register for this certification. CBBL® is awarded after a rigorous evaluation and validation of the professional background of applicants and once awarded, it is valid for life. However, BCI shall continue to award the CBBL® as an honorary credential to illustrious professionals globally displaying exemplary business leadership in the BPO space.

For more details on the CBBL®, please write at: cbbl@bpocertifications.com

Prominent CBBL® Charter-Achievers in 2008

Dr. Baumin Lee, CBBL®

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"Dr. Baumin Lee set up China's very first Call Center 95Teleweb. He has designed and set-up the China call centers of NOKIA (China), NOKIA (Japan), SONY-ERICSSON, AVAYA, MICROSOFT, Shanghai Volkswagen, Beijing Jeep, China Mobile, China Unicom, China netcom, China Life Insurance, Taikung Insurance, Ping An Insurance etc.

Dr Lee is a proud alumnus of the Ohio State University in the United States. He graduated from the Department of Industrial & System Engineering ; received his doctor's degree and even taught there for a while before he joined AT&T Bell Laboratories, where his baptism into Call Center Industry began. Not surprisingly, Dr Lee's portfolio is studded with awards and achievements and he has held several top positions in various echelons of the Chinese Industry Ministry and in other regulatory bodies. In the past, Dr Lee has served as the Commissioner of Expert Guiding Committee of the China Call Center Professional Career Standard; the Deputy Director of China Customer Relation Management Committee; and Chief Auditor of the China Academy of Labor and Social Security of the Call Center Professional Job Standardization.

Gilda Odera, CBBL®

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Gilda Odera, a Board Director of TESPOK (Telecommunications Service Providers of Kenya) and Chair, Kenya BPO and Contact Centre Society, is a Pioneer in the Outsourcing Industry in Kenya. She co-founded Skyweb Technologies Ltd, an ISP company and in 2005, she started Skyweb-Evans, Kenya's second BPO Organization. She has received many awards including Africa ICT Achievers' Award and Top ICT Business Woman 2005. She was also among the Top 15 selected amongst all African countries for the Africa Growth SMME awards in 2008.

Dr. Mohamed Reda, CBBL®

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Dr. Reda is the Chairman of the Allied Group in Egypt with interests in Information Technology, BPO, and ICT-based services. He is among the pioneers of BPO movement in Egypt and his group companies are among the first in the Middle East and North Africa to offer advanced Healthcare BPO Services to European and American clients. Dr. Reda is among the most visible faces of Egyptian IT Industry and is often credited for Egypt's rise as an attractive destination for FDI in Technology sector. He has led several delegations of Egyptian industrialists to Europe, United States, and Asia to showcase the Egyptian promise and potential for ICT Industry. Dr Reda has headed several Government committees and associations on IT and BPO and is the Founder Chairman of ITEC, the premier IT Industry body of Egypt.

Mike Ortegon, CBBL®

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Mike Ortegon, currently the Director of BPO of Harte Hanks in United States, is an outsourcing and direct marketing veteran with a most illustrious string of professional achievements spanning almost two decades. Mike has a business degree from St. Edwards University and has a long list of professional achievements in B2B and B2C Direct Marketing, Social Media, and Multi Channel Marketing. Mike has spent 15 years in Harte-Hanks, the world's leading direct marketing and shopper advertising opportunities company, and has also served as the Managing Director of the company's Australian operations. He has excelled in client-facing roles in Texas, California, and Europe facilities where he was responsible for the deployment of Customer Relationship Management programs in high-tech, pharmaceutical, and retail markets. Widely traveled, he was Client Services Director in Hasselt, Belgium, where he delivered outbound Lead Management, Data Acquisition and Analysis, Channel Management, and Fulfillment programs for various Pan-European and worldwide accounts.