BTMQ-10® is the first and the most comprehensive international credential on Talent Management excellence for BPO enterprises. It is fundamentally an accreditation of a BPO’s existent and functioning systems, processes, practices, and organization-wide frameworks for managing their talent systems and work climates. The TMMS Release 2.0, which is the bedrock for BTMQ-10®, spells standards for processes and practices across ten dimensions that impact the Talent Management function.

A BTMQ-10® Certified enterprise would typically experience shortened recruitment times; improved employer-brand appeal and applicant-quality; reduced hiring costs; more efficient and better monitored employee development programs; smarter wages system; optimized performance management practices; more vibrant work climate; and indeed, longer employee-stays and reduced attrition.

Experienced BTMQ® Audit & Implementation Partners (BIAPs), specially trained on the TMMS Release 2.0, manage the entire BTMQ® Cycle in which processes and practices in ten dimensions are implemented. Finally, once the organization is made TMMS compliant, the BTMQ-10® Certification is awarded. The BCI Talent Systems Audit Group (TSAG) plays the role of the lead-facilitator and, in some cases, implementer of these projects.  Broadly, a typical BTMQ-10® Implementation/ Certification Cycle crosses the following steps:

Step 1:  RFI-based organization study by BAP to prepare Audit Activities Program (AAP).

Step 2: BTMQ-10® Launch Seminar involving BAP Team Leader and the Top Management of the client company to discuss the Audit Activities Program and the scope and logistics of activities.

Step 3: Finalization of theBTMQ-10® Certification Preparation Document (BCPD), which will act as the Master Guide for the client’s BTMQ-10® Project Team (BPT).

Step 4: Organization-wide baseline study - BTMQ-10® Status Audit (BSA) to compile the current state of practices, systems and processes etc. in accordance with TMMS Guidelines.

Step 5: Gap analysis by BAP and report submission to the client for improvement action and implementation (including the BTMQ-10® Gap Modulus – the measure of deviation from SDMS).

Step 6: (Optional): BAP intervenes in systems restructuring etc. as a consultant to bring them in line with SDMS requirements.

Step 7: Client undertakes to implement improvement in systems and processes on its own as prescribed in the Gap Report in Step 5.

Step 8: BIAP conducts an organization-wide Pre-Certification Systems Check to measure the degree of compliances to TMMS and deviations from them, if any, once again.

Step 9: In the event of complete compliance with the TMMS, a certification decision is taken regarding award of BTMQ-10®.

Step 10: Communication of the Certification Decision – either an award or recommendations for further improvement.

To know more on how your organization can implement BTMQ-10®, please write to: btmq@bpocertifications.com