Asia BPO Talent Report

Welcome to the most comprehensive study ever of BPO Talent Scenario in the world’s largest BPO continent – Asia. The continent concentrates the world’s largest proportion of BPO/KPO service providers, directly employing some 4 million people and doing more than half of the US$ 100 billion BPO/ KPO business globally. In every possible way one can imagine, the socio-economic impact of BPO on this once-poor continent can only be termed monumental. Almost all Asian countries today are dabbling in BPO with India playing a powerful role-model. However, even as the competitive dynamics change in the continent and national/ local BPO industries experiment with alternate service-market combinations, the challenge of rightly-trained, qualified and credentialed workforce continues to threaten growth..

This initiative by BCI’s Industry Research Services Group is aimed at analyzing the talent supply situations across countries at 6 different levels of professionals and understanding the eco-system of BPO talent management systems. The six month project will cover 18 nations. IRSG has designed this research to cover critical issues like “talent development”; social attitudes toward BPO; employee perception of BPO; attrition and manpower turnover etc. Top 50% of BPO companies in each of the subject countries, government ministries and BPO trade bodies shall form the key respondent categories in this study.

The BCI Asia Talent Report 2009 will provide detailed insights and facts that will help policy makers, companies and BPO industry bodies define, design and establish new frameworks and strategies to manage talents. ABTR2009 will be released in June 2010.