Talent Transformation Solutions for BPO Companies

Training and competence development is the single biggest concern of BPO service provider companies worldwide. Their business attractiveness and reputation among clients as well as their service productivity and quality increasingly hinge upon the quality of workforce and managers. BCI has emerged as the most preferred global provider of talent transformation solutions for BPO enterprises across domains and sizes. Some of the world’s largest BPO organizations are setting up their own academies – Talent Development Centers – under the BCI Corporate Academy partnering program, with complete technical assistance from BCI. The BCI licensed Talent Development Centers in BPO companies get to access BCI global skill-standards; certifications, and assessment systems. In addition, we provide to all corporate academy partners content and worldclass training expertise. Indeed, almost all BCI authorized training providers across the world offer highest quality workforce and manager development solutions to BPO companies and all curricula, content and training methodology are aligned to the globally tried and tested BCI HCMS21 standards.

These services will further sharpen beginning October 2013, when BCI formally becomes a member of the CredForce worldwide network. All ground-support, research assistance; footprint & partner management; credentialing process handling and assessments coordination activities of BCI for its worldwide audiences and markets will then be managed by the globally distributed expert shared services network of the CredForce worldwide network.

To know more about how BCI can assist in your talent tranformation initiatives, please write to: transformation@bci.us.org

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