Spread across 30 countries and over 300 locations… State-of-the-art credentialing and certification programs for all six levels of BPO employees with credentialing capacity of 50,000+ professionals annually… World’s first and the only pan-domain, dedicated-for-BPO standards for BPO human competence, service delivery quality, and talent management quality…  World’s largest BPO employability development campaigns in universities…

That is BCI for you. A giant movement that has touched every shred of the BPO industry since the turn of the millennium…

Indeed, in a little over the past one decade, even as the BPO Industry has fanned out across the planet’s hitherto remotest backwaters with an unprecedented verve, BCI’s own initiatives, researches, and contributions in the areas of standards development and credentialing for the industry have gradually but surely, changed forever how BPO can happen better. From an organization that started off in Texas, United States, today BCI has multinational presence with the global hub in India – the Mecca for global BPO Industry.  

For starters, BCI’s 17 human competence certification programs have touched the lives of thousands of Operations Managers, Team Leaders, Associates and even fresh young aspirants in some of the hottest BPO destinations including India and Philippines. Also these certification programs have become virtual qualification benchmarks for all six levels of BPO operatives for the industry. Which means that, for the first time in the history of the BPO service-provider industry, companies have recourse to tested and globally validated, third-party standards and credentials for taking better hiring, promotion, rewarding and retention decisions.

Which also means that, for the first time in long, long years, BCI has opened up interesting new floodgates of employability- expansion, employment-creation, and of course, BPO Industry development opportunities for numerous third-world nations dripping with zeal and teeming with energetic young talents  – the invaluable raw material for the BPO industry.  

In another instance, BCI’s only-for-BPO standards – the SDMS and the TMMS – and the attendant BSDQ® and BTMQ® series of enterprise-level credentials have finally completed the BPO Service Provider industry’s quest for its very own, dedicated knowledge and operational excellence frameworks for BPO enterprise management.  

Today, some of the world’s largest BPO consulting and training organizations, BPO Industry associations and indeed, governments are joining BCI’s various game-changing initiatives in human competence evaluation and development, service delivery quality improvement, and enhancement of talent management standards.

BCI is profoundly humbled and yes, proudly pleased to witness how its efforts, services, products, and partners are helping the BPO industry expand into even the poorest of corners  across our planet.

That is why, for all of us at BCI, BCI is much more than a standards and credentialing leader. For us, BCI is a giant movement spurring BPO to grow every moment and to make all industries produce more happiness for mankind. A movement, that will only keep growing on the industry.

Time you thought of joining forces with us.